At my employer’s Open Enrollment, a ConnectCare3 representative was distributing a wallet-size card which summarized their services and how to contact them. I was told that ConnectCare3 is an enhancement to my medical benefits at no additional cost to me. I tucked it away as one never knows when they will need advice regarding a medical issue.
An issue did come up for me, and I contacted ConnectCare3. The Nurse Navigator assigned to me was excellent. She listened patiently to my concerns, asked me lots of great questions, and volunteered to research my issue. She provided me with a list of physician options along with their credentials. I selected my physician of choice. My Nurse Navigator attended the appointment with me, at my request, and prepared questions for that visit beforehand. Her presence at the appointment and the research she had done on my behalf prior to the appointment resulted in a very productive appointment. The written summary she provided after the appointment was also very helpful.
I would recommend to anyone that has access to ConnectCare3 to take advantage of their services. Their nurses are knowledgeable, compassionate, and go the extra mile to provide you with whatever medical information you need in a timely manner. I was very impressed with how my Nurse Navigator always respected my privacy and asked for permission before proceeding with the next task at-hand. I also appreciated how she always followed-up to make sure I had what I needed to enable me to make informed decisions about my health care. Their services are top-notch!